Jazz World is an online customer engagement platform that allows subscribers to check prepaid balance and postpaid bill, recharge their mobile balance, pay phone bills, and access usage history along with information on the best packages. The platform also allows users to submit complaints, buy SIMs, stream games, and receive information on seasonal content and discounts. Innovative new features include the ability to let users create their preferred bundles, share balance with friends and family and save their credit/debit cards for ease of payments.
This is a translation of Jazz’s customer-centricity ambitions into a consistent, digital experience that allows subscribers timely and effective assistance with most of their account requirements. Jazz World’s popularity has played a critical role in maintaining the connection with, and confidence in, the Jazz brand, which today serves more than 64 million subscribers.
“Jazz World is a testament to our commitment to developing best-in-class digital products to facilitate our customers. 7 million monthly active users is a big milestone and we would like to thank all our users for placing their trust in us. Jazz remains committed to providing the best-in-class customer experience to our loyal users,” said Jazz Chief Digital & Strategy Officer, AamerEjaz.
The consistent increase in engagement comes on the back of new user feedback led, scroll-based User Interface with an intuitive design. The new-look of Jazz World is in-sync with the objective to transition from a basic customer app to a digital lifestyle partner.